SHIPPING & RETURNS

SHIPPING POLICY

Processing Time

Products are shipped within 1-3 business days after placing your order. Transit times vary on shipping options chosen at checkout.

Customs and Import Taxes 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

We gladly accept exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

 
We don't accept returns or cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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©2019 by La Vela Creations

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